Hello,
Sorry, first mail, not a test mail :)
Real Subject: pdf? Adobe ! Not anymore.
Here's a story with no revenue numbers.
Just an answer to "Big players will make sure you don't exist "
Small pdf caters to over 15 million monthly users in 20 languages.
It is one of the alexa's top 1000 most visited webpages.
Would you believe they once had just one person handling customer support?
They get 50 tickets on a daily basis. 20% of the tickets are just about how useful their product has been.
Here’s a small story
Someone once reported ‘an unknown charge being taken from her bank account by a company called Smallpdf ’.
After checking all the details, they were unsure and issued a refund but also reminded her to report this to her banking provider.
But it turned out, it was her daughter who had used her credit card to create a Smallpdf account and had been using it on a daily basis for her school work.
In the end, the mom actually converted to a paid user on top of renewing her daughter’s account, as she was so impressed with their communication, service and product.
It was a happy ending.
END OF STORY
15 Million users, 1000 top visited site, 1 person handling the support.
If you think all this is in 2024, wait !
You are wrong. All this was in 2018.
(Curated this information from Freshworks customer success blogs)
Notes for nerds:
In 2024, they were one of the top 200 most visited webpages with 25 Million monthly visitors.
Today:
40M+ active users
100M+ tasks processed per month
1 billion+ lifetime users
See you soon!
Shyam Siddarth, Founder & CEO
[I share unusual Entrepreneurship stories that don't make the news]
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